Director of Veterans' Services
Monday - Friday
8:30 a.m. - 4:30 p.m.
The primary mission of the Veterans' Services Department is to assist Veterans and their family members with receiving the benefits due to them. MGL Chapter 115 Veterans Benefits is offered by any local Veterans Service Officer and they will assist in obtaining housing, food, medical reimbursements, and employment services. Veterans are encouraged to visit the office to learn about all local, state, and federal benefits they may be entitled to.
veterans bill of rights
M.G.L. ch. 115 and 108 CMR (Code of Massachusetts Regulations)
You have a right to:
File a written application for veterans' benefits at any time. You can insist upon this right, even if told that you are not eligible. 108 CMR 4:02 (1)
Receive assistance from your local veterans' agent in completing your application (M.G.L. ch. 115, s. 3)
Receive a full explanation of the services and benefits available under M.G.L. ch. 115, as well as other available benefits
Receive a written notice and explanation of the approval or denial of your application for benefits (108 CMR 8.02)
Be treated with dignity and respect and to receive accurate, courteous, and timely service
Appeal and request a hearing if you disagree with any action taken in your case [108 CMR 8.07(1)]
Expect confidentiality; personal information will not be collected or used except for the purpose of determining your eligibility for benefits (M.G.L. ch. 40, s.51)
Receive fair and equal treatment without regard to sex, race, religion, handicap, ethnicity, or national origin (M.G.L. ch. 151B, s.3)
Preference in public employment (M.G.L. ch.31, s.12, 26, 28 and ch. 41, s.112.)